The advocate for New Zealanders mental health
BY Edith Moore DRIVE

Visible game changer

• 2 min read

Hunters Plaza isn’t the kind of place you expect to find mental health support. That’s exactly the point.

Shop 1, nestled just outside Countdown, now houses Te Piringa Āhuru—a walk-in, short-stay peer support hub offering immediate, non-clinical help for people experiencing distress related to mental health or addiction. No appointment. No referral. No judgement.

The support hub was opened by Minister Doocey who proclaimed it a "Game changer"

The space is staffed by trained peer support workers—people with lived experience who know what it means to navigate difficult moments. Whether you're in crisis, or simply need a safe place to talk, the doors are open seven days a week.

Te Piringa Āhuru offers something quietly radical: visibility.

Mental health support, offered in plain sight, designed to look and feel just like the neighbouring shops. It's a deliberate move. By locating the hub in a busy South Auckland mall, alongside mainstream retail, the message is clear—mental health isn’t separate from everyday life. It’s part of it.
“Responding to the challenge set by the Minister of Mental Health, we’ve expanded peer-led approaches into new settings, including crisis services and emergency departments and now retail. These are demanding environments, and our lived-experience teams are not just stepping up, they are leading nationally. I couldn’t be prouder of what they’re achieving.”
Darryl Bishop MNZM, CEO, Ember Group
The idea was sparked by a challenge from the Minister for Mental Health, and Te Piringa Āhuru is the national first of its kind—offering peer-led, immediate support in a retail setting. If it works, it won’t be the last. The model is designed to be replicated, with other locations already under consideration.

Developed by Ember Korowai Takitini, in partnership with Drive Consumer Network and Te Whatu Ora, the hub is also open to whānau, friends, and anyone supporting a loved one through addiction or distress.

This isn’t about solving everything. It’s about making support radically accessible. Normalising help. Bringing it into the light.

Because real change doesn't always come from behind closed doors. Sometimes, it starts just outside the supermarket.

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